Who runs this shop?

 

The shop is run by me, the artist. All prints are produced at ArtLabs in Bordeaux, France and approved, signed, packaged and shipped directly from my studio. 

 

What's the difference between open edition and limited edition prints?

The open edition prints are signed and titled. Currently, no open edition prints of my work are available.

 

The limited edition prints are signed, titled and numbered. An authenticity certificate is also added. They are printed on a higher quality 100% cotton matte 308gsm Hahnemühle Photo Rag paper. The first orders placed will receive the lowest numbered editions. Once this limited edition run is sold out, it will never be reprinted again. The highly limited quantity helps to add value to your investment in my work. If you don't want to miss out on any new releases, subscribe to my mailing list.

 

Where can I purchase an original drawing?

 

Throughout the year I’m creating new drawings that will be released by myself or showcased in selected galleries and made available to purchase. People who are subscribed to my mailing list will be notified of the latest artworks available. I don’t release many drawings, as I want to make sure that I put all my heart and energy into every single piece. Therefore please understand that I no longer take on any commissions to recreate a drawing from the past, as each drawing is one of a kind.

 

How is my print packed and shipped?

 

Each print is individually packed in a protective wrap and either sent flat or rolled into a sturdy, square shipping tube.

Orders within France or Europe will be shipped with Chronopost. International orders will be shipped with DHL. You will receive tracking information after the order has been shipped out. Please head to the Shipping page for shipping costs and delivery time estimates.

 

Please note: International shipping costs for non-EU countries do not include the destination’s duty, tax or customs fees. If applicable, these will be assessed upon delivery. We cannot and will not falsely report on an item’s value to help you avoid these fees. Since the consequences of Brexit are now in effect, UK customers will also be subject to these charges. 

 

Please double check your shipping address. You will be charged an additional shipping fee and an extra handling charge if we have to resend an order that was sent back to us due to an incorrect address or if an order was not picked up after receiving notice.

 

Print Care Instructions

 

If you have received your print in a shipping tube, please unpack it as soon as you can. It should not be kept in the tube longer than it needs to be.

To best re-flatten the print, first find a clean, flat surface. Gently unroll your print, be sure to keep it completely covered by its glassine parper and let it slowly unfold itself. If the print is still curled, carefully place a board or large books over the entire surface. Let it sit for 1-2 days. At this point, it should be flat enough to have it framed.

 

If removed from its glassine paper, be careful to only handle the edges and avoid touching the ink, especially dark parts on the surface. Because of the dense nature of giclée prints, ink is prone to show fingerprints and scuff easily. In order to keep your print in pristine condition, try not to remove the print from its glassine paper until it is ready to be framed.

 

How do I frame my print?

 

For custom framing you should seek out a professional framer. If you want to frame the print yourself with a customized frame, we recommend to wait until your print arrives to check measurements, as the exact sizing can vary slightly due to the individual cutting process. Alternatively, we've seen many collectors use bigger frames with a suitable passepartout.
It’s best to avoid hanging your framed image in direct sunlight, as UV-rays can fade an image no matter it’s archival quality. If you’d like extra protection, you can ask your framer for museum glass. This specially coated glass virtually eliminates reflections, blocks most UV-rays and preserves the original colors for a long time.

 

Can I return my order?

Returns are possible for prints up to 14 days after receiving the order. Be sure to include all of the original packaging, and return it to the address indicated on the invoice. You are responsible for the return shipping costs, and you will be fully refunded for your order.

 

Damaged Shipment

 

Keep all original packing materials as they may be needed for insurance investigation purposes. Contact me at contact@maglm.com to let me know about any damage as soon as possible. Please include pictures if you can. I’ll be in touch with next steps.